Returns & Hygiene Policy

At GlowLab, we are committed to providing high quality fitness and wellness products while maintaining the highest standards of hygiene and customer safety.

Hygiene & Personal Use

All GlowLab products are intended for personal use. For hygiene and health protection reasons, we do not accept returns or exchanges of products that have been opened, unsealed, assembled, used, or handled after delivery.

Once a product has been purchased and delivered, it becomes the customer's responsibility and cannot be returned for reasons including, but not limited to:

• Change of mind
• No longer wanting the product
• Personal preference
• Dissatisfaction after use
• Incorrect purchase by the customer

This policy helps ensure that every customer receives a brand-new, unused product.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the damage

Once your claim has been reviewed and approved, GlowLab may, at its discretion:

• Send a replacement product at no additional cost;
• Issue a full refund; or
• Issue a partial refund where appropriate.

In most cases, damaged or defective items do not need to be returned unless specifically requested by GlowLab.

Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled.

Contact

If you experience any issues with your order, please contact us at:

Email: support@glowlabfit.com

We aim to respond within 1–2 business days.